| Frequently Asked Questions |
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| Yes, they have. Check in time is at 02:00PM and check out time is at 10.00AM.However, it is usual that we can offer a late check out or an early check in. This always depends on the availability of the apartments. For example: if an apartment does not have a reservation for the same day of your check out, there will be no problem if you wish to remain at the apartment later than 10:00 AM. However, if there is a guest arriving at the apartment on the day of your departure, you will need to keave the property at 10:00AM. If you wish to guarantee the availability of the apartment for a later/earlier time it would be better to book the place for one extra day so the system will not be able to book the apartment and you will have the place available for you. |
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| When the apartments have a weekly and a monthly rate, the costs are calculated as below:a) If you booked one week, you will pay one week.b) If you booked more than one week and less than one month, you will pay the pro-rate of the weekly cost for the total number of nights you’ve booked.c) If you booked one month, you will pay one month (note: one month = 30 nights).d) If you booked for more than one month, you will pay the pro-rate of the monthly cost for the total number of nights you’ve booked. |
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| Usually, the published rates include all the expenses of the apartment: electricity, gas, building fees, taxes, water and –when specified- cable TV and maid service once a week. In all the cases, the expenses included are published in the sheet of each apartment. Please, verify the expenses included in the published rate of the selected apartment. |
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| The location fee (20% of contract price) is not included in the rent. It should be payed at the beginning of your stay,.signature of the contract agreement A deposisit in dollars is also required and the amount will be established in accordance to the ime of your stay. Eg: one month stay- one month deposit.The deposit will be refunded to you at your departure and after checking that the apartments is given back in the same conditions you received it. |
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| Most of the apartments included on the web site have one of the telephone systems described below:a) Pre-paid line: a telephone line that works with credits that you should add to the telephone line. In those cases you will be able to purchase the pre-paid calling cards in order to add credits into your telephone line. Those pre-paid calling cards are sold at the “Locutorios”. b) Control line: a telephone line that works with some monthly credits already included in your rent. In those cases, you will probably have some credits to make local phone calls upon arrival. Once those credits are gone, you will need to purchase a calling card at a “Locutorio” and add those extra credits into your telephone line.A few apartments have open local calls phone lines. In those cases the calls made from the apartment are checked on your departure day and billed at the moment of your departure.You should be informed upon arrival about the telephone system your place has. |
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| When you arrive to the apartment, our representative will provide you with telephone contact numbers to get in touch with for any question during your stay. Usually, your contact in the city will be the landlord. However, in some cases, when the owner is not in town, you will receive specific contact instructions. |
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| When the maid service is included you should expect to receive a cleaning service at home. The cleaning service is provided by the landlord of the apartment you booked. Usually, maid service is included once a week. In those cases cleaning products are also provided by the landlord. The maid service usually does not include the change of linens and towels except when specified otherwise. If you wish to have the maid service with more frequency, please, request for this additional service on your reservation request and we will contact the landlord to ask for it. Sometimes, when maid service is not included, landlord offers the option to have it upon request. |
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| You will receive the unit clean, with fresh linens and towels. Landlord expects that the unit will be returned in the same conditions as it was given, even when the apartment includes maid service. You do not need to take care of cleaning the last linens or the last towels used. Landlord does expect to do not receive all the linens and all the towels to be cleaned. |
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| Usually, the apartments have two sets of towels per guest and two set of linens per bed.In this way, guests can always have one set while the other one is at the laundry. When the maid service provided includes changing of linens and towels you will find only one set of towels per guest and one set of linens because the second one is changed by the maid each time she goes to the apartment. |
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| If you plan to travel with your laptop, you can access internet with the telephone line of the apartment. Almost all the apartments have a telephone line but a few exceptions. Please, check –on the web site- that the apartment has a telephone line –this appears specified in the “amenities” field-. You will be able to access internet through a free server and you will need to purchase calling cards to add credits into the telephone line (remember that here local calls has a charge per minute).If you need a high speed internet access, 24 hours per day, you have two options:a) A few apartments have high speed internet access, 24 hours per day, already intalled;b) You can ask to a representative of ByT to assit you to request for the installation of this service during your stay. If usually takes 72 hours to get the service installed. |
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